Information about us
www.thephonicsfox.com is a site operated by The Phonics Fox ("We"). We are a company registered in England under company number 11666478 and have our main studio at Sucklings Yard, Church Street, Ware, Hertfordshire, SG12 9EN.
Accessing our Website
Access to our Website is permitted on a temporary basis, and we reserve the right to amend the information or withdraw the services we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our Website (including but not limited to the services other intellectual property rights offered on or via the Website) and in the material published on it. Those works are protected by copyright laws, and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our Website. You must not modify the paper or digital copies of any materials you have printed off copied or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.
Reliance on information posted
Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.
Our Website changes regularly
We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy or completeness. To the extent permitted by law, We, other members of our group of companies and third parties connected to us, hereby expressly exclude:
all conditions, warranties and other terms which might otherwise be implied by statute, law or otherwise;
any liability whatsoever incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
direct, indirect or consequential loss or damage;
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time;
for any other loss or damage of any kind, however arising and whether caused by infringement of general laws (including the omission to act in accordance with reasonable carefulness), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our Website
We process information about you in accordance with our Privacy Notice. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate and complete.
You may use our Website only for lawful purposes. You may not use our Website:
in any way that breaches any applicable law or regulations;
in any way that is unlawful or fraudulent, or has unlawful or fraudulent purpose or effect;
for the purpose of harming or attempting to harm any individual in any way;
to send, receive, upload, download, use or re-use any material which does not comply with our Content Standards set out below;
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
to create liability for us in any way; or in any way that causes us to lose (in whole or in part) the services of our ISPs or other suppliers; and
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
not to access without authority, interfere with, damage or disrupt:
any part of our Website;
any equipment or network on which our Website is stored;
any software used in the provision of our Website;
any equipment or network or software owned or used by any third party.
Placing an order
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment; or
(c) if there has been a pricing or product description error.
After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number (“Order Confirmation”). If there are any errors in the Order Confirmation information please notify us immediately.
The prices we charge for using our services / for our products are listed on the Website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We make every effort to show you images and descriptions for The Phonics Fox Product(s) which are accurate and realistic. The images of The Phonics Fox Product(s) are for illustrative purposes only. We cannot guarantee that a device's display of the colours accurately reflects the colour of the The Phonics Fox Product(s). Your The Phonics Fox Product(s) may vary slightly from those images. Sometimes we will need to make changes to our products to comply with laws and regulations, which may mean your The Phonics Fox Product(s) vary from the description.
Return & Refund Policy
Items cannot be returned or refunded. The quality of items are checked prior to sending and packaged carefully. Personalised items cannot be changed, once they have been ordered and paid for.
Shipping & Delivery
Please allow up 1-4 weeks for delivery and refer to each product for specific delivery times as some products are handmade to order or are personalised.
Postage and packaging on all orders up to £50 will cost £4.50, 2nd class Royal Mail signed for delivery. Alternatively, your items can be collected if you attend a class. Please select this option at checkout.
We recommend that if you are placing an order totalling more than £50, to consider placing a 2nd order as postage compensation is only up to a total of £50.
Viruses, hacking and other offences
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, technologically harmful or designed to disrupt the current operation of our Website. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
Linking and framing
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our Website must not be framed on any other Website. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the Content Standards.
If you wish to make any use of material on our Website other than that set out above, please address your request to The Phonics Fox, Sucklings Yard, Church Street, Ware, Hertfordshire, SG12 9EN.
Links from our Website
Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. If you use these links, you will leave our Website. We have not reviewed these third party websites and we have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We do not endorse or make any warranties or representations about the other websites, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our Website, you do this entirely at your own risk.
Suspension and termination
immediate, temporary or permanent withdrawal of your right to use our Website;
immediate, temporary or permanent removal of any posting or material uploaded by you to our Website;
issue a warning to you;
legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
further legal action against you;
Jurisdiction and applicable law